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The Blog About The Future : Future Customer Experience

Posted on 11 May, 2017 by Francisca
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heritagerockllc.com -The future of customer experience. Welcome to Zendesk’s 2019 event series, The Future of Customer Experience. In each city, around the globe, we bring you product best practices, customer experience hot topics, real-life customer case studies, and Zendesk product sessions.The future of customer experience: 4 predictions for 2019. AI will further shape the future of customer experience. In 2019, companies will acquire more of a 360-degree view of the customer and address their technology infrastructure to better integrate with advanced analytics on a large scale, leading to increased AI-supported customer experiences.
 



Future Customer Experience  DownloadSource: blog.tradeshift.com

Future Customer Experience Welcome to Zendesk’s 2019 event series, The Future of Customer Experience. In each city, around the globe, we bring you product best practices, customer experience hot topics, real-life customer case studies, and Zendesk product sessions.The future of customer experience: 4 predictions for 2019. AI will further shape the future of customer experience. In 2019, companies will acquire more of a 360-degree view of the customer and address their technology infrastructure to better integrate with advanced analytics on a large scale, leading to increased AI-supported customer experiences.2020 trends: a look to our customer experience future .... Preparing for a future of change – and of opportunity. Social customer communities, multichannel knowledge management, mobile virtual agents, artificial intelligence, natural language processing – they all will have a huge impact on the customer service experience in the coming years.The future of customer experience. 2018 has been the year of customer experience and satisfaction. While a lot of discussion surrounds technologies such as machine learning and artificial intelligence (AI), under the hood, it’s all about customer experience.


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